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Shipping Policy

Effective Date: June 1, 2024

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Welcome to Big Tez House Of Drums LLC ("we," "our," or "us"). This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website, www.bigtezhouseofdrums.com (the "Site"). Please review this policy carefully before making a purchase.

 

Order Processing

  • Order Confirmation: After placing an order, you will receive an email confirmation. This email confirms that we have received your order and provides an estimated processing and shipping time.

  • Processing Time: Orders are typically processed within 1-3 business days. Processing times may vary due to high demand, holidays, or unforeseen circumstances. If there are significant delays, we will notify you via email.

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Shipping Methods and Delivery Times

  • -Shipping Options: We offer a variety of shipping methods to meet your needs, including standard, expedited, and express shipping. The available options will be presented at checkout.

  • Delivery Times: Estimated delivery times are calculated from the date of shipping, not from the date of order. Delivery times vary depending on your location and the shipping method selected:

    •   Standard Shipping: 5-10 business days

    •   Expedited Shipping: 2-5 business days

    •   Express Shipping: 1-3 business days

 

Orders finalized before 12am EST will be processed the following day.

 

Shipping Rates

  • Shipping Costs: Shipping costs are calculated based on the weight and dimensions of the items, the shipping method chosen, and the delivery destination. The total shipping cost will be displayed at checkout before you complete your purchase.

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International Shipping

  • Availability: We currently do not ship to international destinations. Please check back later, we might extend service outside of the USA in the foreseeable future.

  • Customs and Duties: International shipments may be subject to customs duties and taxes. These charges are the responsibility of the recipient and vary by country. We recommend contacting your local customs office for more information.

 

Tracking Your Order

  • Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.

  • Order Status: You can also check the status of your order by logging into your account on the Site.

 

Address Changes and Corrections

  • Address Accuracy: Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.

  • Address Changes: If you need to change the shipping address after placing an order, please contact us as soon as possible at contact@bigtezhouseofdrums.com. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

 

Lost or Damaged Packages

 

  • Lost Packages: If your order does not arrive within the estimated delivery time, please contact us at contact@bigtezhouseofdrums.com. We will work with the carrier to locate your package.

  • Damaged Packages: If your order arrives damaged, please retain all packaging materials and contact us immediately at contact@bigtezhouseofdrums.com. We will assist you with filing a claim with the carrier and arrange for a replacement if necessary.

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Contact Us

If you have questions or comments about this Shipping Policy, please contact us at:

 

Big Tez House Of Drums LLC

10 Michael Drive

Greenville, SC 29611

contact@bigtezhouseofdrums.com

+1 (864) 314-2672

 

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